Because CFT Geotech Inc. handles hydraulic spare parts through inquiry, technical review, quotation, and contract confirmation, returns are reviewed according to the written business agreement connected to the transaction. The website does not provide consumer-style automatic return authorization. Any return, replacement, inspection, or credit request must be submitted by email with the relevant quotation, invoice, delivery record, product details, and issue description.
Buyers should inspect delivered items promptly after receipt. If packaging damage, shortage, incorrect item, visible defect, or documentation concern is identified, the buyer should contact support@cftgeotechinc.com with photos, labels, packing information, and a written explanation. Timely notice is important because carrier claims, warehouse review, and component traceability may depend on early documentation.
Certain items may not be eligible for return once they have been installed, modified, damaged by misuse, exposed to contamination, or handled outside appropriate storage conditions. Custom-confirmed items, special configurations, seal kits opened for installation, and components ordered against buyer-provided technical details may require case-by-case review. CFT Geotech Inc. may request inspection before deciding whether replacement, repair, credit, or another resolution is commercially appropriate.
Compatibility concerns must be evaluated against the details confirmed before fulfillment. If the buyer supplied incomplete or inaccurate model information, dimensions, photos, or operating requirements, return eligibility may be limited. If CFT Geotech Inc. supplied an item inconsistent with the written agreement, the company will work with the buyer to review a fair resolution under the transaction terms.
Approved returns must follow the packaging, labeling, documentation, and shipping instructions provided by CFT Geotech Inc. Unauthorized returns may be refused or delayed. This policy supports accountable B2B issue handling while recognizing that hydraulic equipment parts often require technical verification and documented agreement before fulfillment.